Novel Coronavirus Impact
Hello Baby Fanatic Supporters,
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Q: Are MasterPieces and Baby Fanatic the same company?
A: MasterPieces bought Baby Fanatic in June of 2019! We are a part of the MasterPieces family.
Q: I am missing part of my order. Where is it?
A: We apologize for the delay.
Depending on the size of your order it may have been packages separately and therefore may have been separated and delayed from your complete order by the carrier. Please allow a couple of extra days for your items to arrive. If you still have not received your complete order, please email us at email@example.com. We will do our best to track down your order and ensure its delivery.
Q: I received something other than what I ordered.
A: We appreciate you taking the time to inform us. We, at Baby Fanatic take your feedback very seriously. Please email us at firstname.lastname@example.org. Please include a brief description of your problem.
Again, please accept our apology for any inconvenience this has caused you.
Q: Are Your Products Safe?
A: Baby Fanatic products receive thorough testing to ensure that safety issues, such as the toy industry's current lead based paint recalls, are avoided. We have each of our individual products tested for choking hazards, flammability, and possible toxic elements such as lead. If new safety procedure standards are set, we apply them. All of our products and packaging strictly follow the guidelines set forth by ASTM International, the world-wide recognized developer of standards. For a current status of test results on our products please visit the "Tests" page on this site. Please be assured that our company has done and will continue to do everything to make sure that our products are safe for children. According to the safety standards, paint used in products must have less than or equal to 600ppm (parts per million) of lead or it will fail the test. All of our products fall safely below this cut-off. Please let us know if you have any further concerns or questions. Thanks very much.
Q: Is the check out portion of this website secure?
A: Baby Fanatic takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order process asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example a billing clerk or a customer service representative) are granted access to secure customer information. If you would like to view the SSL certificate for our website click on the "My Account" link. This will take you to the log-in screen, which is secure. You will see a "Lock" either next to the address bar or in the bottom status bar in your browser. Click or Double click the lock to view the certificate. If you have any questions about security on this site please feel free to contact us.
Q: Do I have to pay sales tax?
A: If the product is shipped to an Oro Valley, AZ address, you will be charged the 8.6% Oro Valley, AZ sales tax on the item and the shipping. If the product is shipped to an Indiana address, you will be charged the 7% Indiana sales tax on the item and the shipping. If the product is shipped to an Arizona address, you will be charged the 6.1% Arizona sales tax on the item and the shipping. If the product is shipped to an Illinois address, you will be charged the 6.25% Illinois sales tax on the item and the shipping.
Q: How do I get a catalog?
A: Unfortunately, we do not offer catalogs to private individuals. Baby Fanatic is a wholesale company that sells products to thousands of retail outlets. Our success is a direct result of the hard work these stores put forth on a daily basis. If you are a Baby Fanatic distributor please contact your personal Sales Representative at (520)741-1315 to receive access to our downloadable catalogs.
Q: How can I contact you?
A: You can find Baby Fanatic contact information by clicking on the "Contact Us" menu at the bottom of the page. Retail distributors please contact your personal Sales Representative directly at 520-741-1315
Q: Can I order your products online if I live outside of the United States?
A: No, we currently only ship to addresses within the United States of America.
Q: Wholesale Buyer Program
A: If you would like to become a Wholesale buyer for Baby Fanatic please contact us here. Or, you can call us directly at 520.741.1315, and we will connect you with a Baby Fanatic sales rep. Thanks for your interest and we look forward to hearing from you! Q: Does Baby Fanatic do donations for charity? A:Thank you for thinking of us in your request for a product donation. Due to cost and logistical reasons, we do not make contributions to individual charities. Rather, Baby Fanatic is a proud supporter of The Toy Industry Foundation Toy Bank – an organization that is able to take truck load sized donations and manage the distribution of that product over multiple smaller charities. The Toy Bank specifically provides toys to children’s charities. To be eligible, charities must be committed to helping improve the lives of children who are in poverty, ill, recovering from abuse, victims of disasters, have special needs, or are dealing with other crisis situations. Charities must be non-profit organizations recognized as tax-exempt under section 501(c)(3) of the Internal Revenue Code, or organizations holding similar status in Canada. Unfortunately, The Toy Bank is unable to provide toys directly to families or individuals. If you are an individual in need of toys, please visit a local qualifying charity and encourage them to apply to The Toy Bank’s network. For more information, please see the Toy Bank’s website at http://www.toyindustryfoundation.org/ Again, thank you for thinking of us and best wishes in your charitable endeavors.